Shipping policy

Beyond Bathrooms Shipping Policies

  • Shipping Area: Currently, we only ship within South Australia.
  • Delivery Methods: All deliveries are made via Australia Post or third-party couriers.
  • Delivery Hours: Monday to Friday, 9am to 5pm. Deliveries are door-to-door only.
  • Delivery Day & Window: We will advise you of the booked delivery day and can usually provide an AM or PM delivery window for third-party couriers.
  • Buyer Responsibilities:
    • You must be available to accept the delivery and assist the driver in unloading heavy or bulky items (e.g., baths, vanities).
    • The delivery driver will not carry items upstairs or beyond the front door.
    • You must sign for the products at the time of delivery.
    • The courier may be unable to contact you before or during delivery. Please ensure someone is available to accept the delivery
  • Order Changes & Cancellations:
    • Once an order has been shipped, it cannot be cancelled.
    • Shipping address cannot be changed once the order has been dispatched.
  • Stock & Availability:
    • If an item is out of stock, it will be backordered. You will be provided with an estimated time of arrival (ETA) within 2-5 working days.
    • Stock availability may fluctuate based on suppliers and demand. If you require an item urgently or have special requests, please reach out before placing your order at sales@beyondbathrooms.com.au
  • Shipping Costs:
    • Delivery costs are calculated during checkout based on product size, weight, and delivery location.
    • Delivery discounts are not available.
    • Some bulky items require tailgate delivery and will be subject to additional costs.
  • Regional Delivery:
    • For areas outside the Adelaide metropolitan area, a Special delivery quotation may be required. Please contact us with your postcode, suburb, phone number, and email address prior to purchase for confirmation of delivery costs. This will prevent any unexpected charges.
  • PO Box Deliveries: We do not deliver to PO Boxes.
  • Re-Delivery Charges: If you are not available to accept the delivery at the scheduled time, a re-delivery fee will be charged.
  • Delivery Times: Delivery times may vary based on location. Delays can occur during holiday periods, peak seasons, or due to extreme weather conditions.
  • Trades & Installations: Please ensure your products arrive before booking trades or installations.

Additional Information:

  • Express Shipping: If you need express delivery, please contact us for a quote. Express shipping is subject to stock availability

Dispatch Times

  • Metro & Outer Areas: Estimated delivery time is typically 3-9 working days.
  • Regional Areas: Estimated delivery time is typically 3-12 working days.
  • Remote & Rural Deliveries: These are subject to local transport schedules and may experience extended delays

Reasons for Delivery Delays

  • Payment Issues: Delays may occur if there are problems processing your payment.
  • Incorrect Address: If an incorrect address is provided, it may delay the delivery.
  • Public Holidays: Delivery may be impacted by public holidays.
  • Holiday & Peak Periods: Delays are common during holiday seasons or peak periods.
  • Extreme Weather: Weather conditions can sometimes affect delivery times.
  • Incorrect Credit Card Information: If incorrect payment details are entered, your order may be delayed. Always double-check your details when placing your order. You will only be charged once your payment details have been validated by our payment protection system.
  • Fraud Prevention: We may require confirmation of personal details for fraud prevention if we are unable to verify the shipping destination. This verification may cause a delay in dispatching your order.

Pick Ups

We offer the option to collect orders directly from some of our suppliers within Adelaide, South Australia. Please note:

  • Availability: Pick-ups are subject to product availability and stock at our suppliers.
  • How to Request: Contact us with the SKU code(s) of the product(s) you wish to collect, and we will check stock availability with the supplier and confirm if direct pick-up is possible.
  • Pick Up Time: Pick-up times can vary between suppliers. While ‘same day’ pick-ups may be available, orders are typically ready for collection within 2-7 working days.
  • Confirmation: We will contact you once your order is ready for collection, and you will be provided with a pick-up number.
  • Important: No pick-up will be allowed without confirmation from us or without the pick-up number. Please ensure you have the confirmation and pick-up number when arriving.

Note: Stock availability is subject to fluctuation. We recommend emailing us at sales@beyondbathrooms.com.au with the product SKU code to confirm stock and discuss any pick-up instructions before collecting.

*Updated August 2025